The Cobweb Team

 

Unlock your potential with Cobweb


We’re as focused on developing our people as we are our technology. By nurturing talent and inspiring employees to grow within the business, we’re proud to say that some of Cloud industry’s most skilled names are members of the Cobweb team

Join the Cobweb Family


 

Cobweb is a vibrant and energetic place to work with our HQ in Fareham, Hampshire - as well as our stunning office in London’s Canary Wharf and overseas, in Dubai.

We’re a fast-growing company, providing first class service and support to our customers and exciting career opportunities to our employees.

At the forefront of Cloud technology and innovation, we’re also a Microsoft Gold Partner and one of the UK’s few Selected Microsoft Cloud Solution Providers.

Latest vacancies


If you’d like to be part of the Cobweb team, take a look at our latest vacancies

Billing
Administrator

The primary purpose of the role is to be the main point of contact for customer billing enquiries and manage these through to resolution, taking corrective actions where necessary and agreeing acceptable outcomes with customers.


NOC Administrator
Level 1

The NOC function involves provision of support and assistance to Customer Services, the resolution of escalated calls within SLA, monitoring hardware and software to maintain platform stability in order to minimise downtime.


Technical Support Advisor
Level 1

The role is to deliver a professional on-boarding and support service to our customers and provide help and advice using the services. Within the Technical Support team you will work to respond effectively to service orders and service requests to meet the SLA’s and business KPI’s.

Customer Relations Advisor
Level 2

The role is to identify business improvements as communicated by our customers through the mediums of surveys, complaints and retention opportunities and make recommendations for improvement to retain and protect the business revenue.