Service Group Limited
Cleansing Service Group Ltd (CSG) is a waste management
specialist that has been keeping customers happy for more than 75
years. Providing a variety of household, commercial and industrial
services, the company manages everything from collection to final
disposal of countless waste streams.
Dan Gailer, Network & Communications Manager, and
Andy Roberts, Network & Communications Support, explain how
Cobweb Hosted Exchange has removed the need for email management
and enabled them both to concentrate on other areas of the business
to progress the internal IT strategy.
CSG is a long-established provider of waste management services,
operating nationally across a broad range of commercial, industrial
and domestic sectors.
Its operational raison d’etre is to efficiently and safely
collect, process and dispose of numerous waste streams, maximising
the reuse and recycling potential whenever possible in full
compliance with prevailing legislation.
With 22 sites across the country and more than
300 employees – 125 of which are Outlook 2010 users – CSG relies
heavily on email to communicate with customers and colleagues.
Furthermore, the company has only three members of staff to conduct
maintenance and support of the whole IT system.
Prior to the adoption of a cloud-based email solution, CSG was
reliant on a basic, in-house email set-up that used the MDaemon
mail server for its communication requirements. Although workable,
this set-up was very limited and didn’t allow for the developing
infrastructure CSG required for the future.
“We literally had to manage everything ourselves and because
our email was using the POP3 protocol, there was minimal
opportunity for collaboration between users. It was convenient at
the time because MDaemon was cost-effective and simple to
manage,” commented Andy.
However, Dan and Andy were coming up against persistent email
issues such as mailbox size limits and the inability to share
calendars and folders. This, plus increasing spam and
incompatibility with mobile technology, meant another option needed
to be found.
“As a business that handles customer orders and enquiries,
we felt it was too risky having such a high dependency on our
in-house email system. We decided we needed a solution that would
be reliable as well as something scalable to reflect the growth of
the company,” added Dan.
Already aware of cloud computing and the benefits it offers, CSG
made the decision to replace its existing email system with one
that was cloud based. Dan continued:
“We knew there were only two platforms we could
realistically choose – either Google Mail or Microsoft Exchange. So
we performed a Google search and Cobweb appeared in the top search
results for a specialist hosted Exchange provider and at a very
competitive price. This was ideal for us as we felt Google’s
platform would be too big a leap due to the fundamental differences
in the services and the training costs that would be associated
“We also noticed Cobweb was based in Fareham – just up the
road from our own office. This was important in our decision-making
process in terms of the support available. Cobweb’s strong client
base, competitive pricing and existing customer reviews reinforced
The Next Step
Dan and Andy contacted Cobweb and after speaking to Matt Hall,
Cobweb’s Sales Executive, took out an initial trial to ensure it
was the right solution for the company’s needs.
enabled us to test the service on three or four users to get a feel
for the benefits we’d receive company-wide. Matt was extremely
knowledgeable and gave us the information that reassured us the
solution would work,” Andy said.
They were both satisfied with the trial and moved forward with
the transition to Cobweb Hosted Exchange.
“The on-boarding process was very smooth. Having chosen a
new domain to coincide with the transition from our in-house set-up
to Cobweb’s hosted solution, we were able to switch to the service
without any interruption to our users. Every step of the way was
very straightforward and Cobweb was able to move multiple gigabytes
of data from MDaemon’s platform quickly and easily,” explained
The Cobweb Experience
Stating that CSG is already noticing the benefits of Cobweb
Hosted Exchange, Andy said:
“The spam levels we were getting prior to Cobweb’s solution
have reduced by a large margin. Also, users have a lot more freedom
as they no longer need to use VPN outside the CSG network, meaning
they can continue communicating with customers and colleagues
wherever they are located."
Andy went on to explain how he and Dan are equally as impressed
with the speed of email delivery, availability and shared
collaboration that’s now present with the new system:
“Users can share their mailboxes and calendars with
colleagues now, so they are always up to date with office presence.
Cobweb’s solution comes with full management support, meaning we
can now focus on other areas of the business. We have total trust
in the system with the peace of mind we have the support available
should we need it.”
Asking Dan to list the top three benefits of Cobweb Hosted
Exchange, he responded:
“Definitely reliability, which is most important;
scalability as we are a multi-site company; and complete trust in
the system and the support we receive from Cobweb.”
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