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Customer Testimonials

Beaufort Asset Management

Beaufort Asset ManagementThe age of needing an expensive IT department in a business is over! Cobweb Hosted Desktop solution is a remote IT system that acts and feels exactly like a normal computer desktop when you log in. Beaufort Asset Management has implemented this solution throughout the business and it is easy to see the results. No more costly system failures that can result in vital data being lost as Cobweb's remote servers are well maintained and backed up. If we do have a query, their engineers and customer service representatives always have the technical know-how to deal with our problems quickly and efficiently.

Clive Goldthorpe, Director, Beaufort Asset Management


Innocent DrinksInnocent Logo

"Now that Cobweb Solutions is managing our communications and messaging, we no longer have to worry about any downtime. Nor do we have to address any threats from viruses and spam as Cobweb has it all under control.

This means that we can communicate efficiently with our employees, suppliers and customers. We are so pleased with this service that we plan to expand our current capacity of 75 users to 120.

Online collaboration is another business requirement which Cobweb is helping us to address. As we expand abroad, our overseas operations departments need to share documents with the UK teams.

Our plan is to implement Cobweb’s Hosted Windows SharePoint Services solution next year. It will enable our disparate user base to have access to real-time business information, without having to solely rely on email."

Andrea Kalavsky, Systems Magician, Innocent Drinks

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All3Media All3Media Logo

“ALL3MEDIA has grown rapidly over the last two years. With Cobweb’s managed service in place, we can deliver a cost-effective solution to the newly acquired companies and production teams as and when needed.”

Cobweb’s predictable monthly pay per user model allows ALL3MEDIA to set up temporary offices for any number of staff, irrespective of location, and when the programme has been completed the additional users can be removed.

This approach allows the Formula 1 production team, a NorthOne Television production, to stay in email contact with the main office in the UK, using mobile devices such as BlackBerry's when covering races.

This has created massive cost savings, as it is far cheaper to send emails than it is to make international phone calls from mobiles back to the UK. It has also enabled us to avoid expensive dial up costs from laptops."

Within three months, instead of the expected twelve ALL3MEDIA had entirely switched its messaging and mobile working requirements to Cobweb Solutions. At the time of implementation just over 300 email users were setup and this has now risen to over 450.

Damien Frost - IT Director All3Media

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Belvoir Letting AgentsBelvoir Logo

Belvoir Letting Agents has turned to Cobweb Solutions for a robust and scalable messaging and collaboration solution to manage the growing communication requirements of its residential lettings business.

"Our previous communications system was becoming increasingly hard to control so I opted to outsource the entire system to a new provider. The deciding factors in selecting Cobweb's Microsoft Exchange Hosted service were that it adhered to best practice principles, such as ISO9001 and ISO27001.

The solution had the flexibility we required and I was impressed with Cobweb's sound knowledge and professionalism. From a technical perspective, Cobweb's efficient backup, anti-spam and anti-virus protection means I no longer have to deal with these issues and can concentrate on other IT projects.”

Cobweb’s Microsoft Hosted Exchange service enables staff within Belvoir offices and franchisees to have 24/7 access to email, diary, address books and documents through desktop PCs, laptops and mobile devices. A total of 200 managers and staff currently benefit from the service, including many staff situated in Belvoir’s central office in Grantham, Lincolnshire.

Andrew Goddard, Head of IT at Belvoir Letting Agents


Amastra Ltd

Amastra Logo

“For me, as an Exchange specialist, the level of conversation with the support team changed into level 300 as soon as I told them I knew what I was talking about. No one “talked down” or oversimplified things, but accepted I knew what I was talking about and switched gears. This is such a refreshing change from support teams who run through the flow chart from scratch and I really appreciated it”

“I’m impressed with the support service and will recommend Cobweb to any business who wishes to remove the burden on Email administration from their organisation.”

Eileen Brown - CEO, Amastra Ltd


Amber PartnershipThe Amber Partnership

Essentially, I have been really impressed by the service and support I have received from the initial phone conversation, through the complexities of you moving my domains across and finally the overall support received by your colleagues in both provisioning and support teams.
 
I have been dealt with professionally by all, with patience and assistance that felt like I was an really important client, even though it is a relatively small account.
 
In particular, I appreciate the assistance you personally have given in managing the process, keeping me informed of progress, solving glitches and issues really easily, and generally being personable and going beyond my expectations.
 
Your communication structures seem really efficient and the evidence of cross-sectional information transfer (so everyone knows what is happening) was really clear.  As a management consultant who works regularly with large and small teams, you come across as a really 'sorted' outfit!  I will be recommending Cobweb far and wide…

Roland Richards, Management Consultant & Executive Coach


eatbigfish

EatBigFish Logo

Over all the transition to Cobweb’s Hosted Exchange Email solution has been very smooth, so much so that we are now considering moving our server to a hosted system.

We feel that Cobweb’s approach to introducing new products to the market place is both refreshing and a sound business decision. We would much prefer to have a solution which delivers both quality and value without the inherent problems that you often get when a new service is introduced without sufficient testing and support.

Teresa Murphy, eatbigfish


 

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