Our Journey
Cobweb were born in 1996 when our founding
owner established the business in a shed at the end of his
garden. We have been growing up ever since, but back then
Paul provided support single-handed when it all started.
As the number of customers grew, so did the
need for support and management of those customers. A new office
premises and seven support agents were provided in 1999 – quite an
expansion in under 3 years! The principle of being able to support
the customer and help them get the best out of our services was
fundamental to the Service Desk from an early age.
Investment into the company in 2001 meant that
further growth in services and customers, meant more agents were
required to work on our Service Desk. This allowed us to move
to 24 hours, 7 days a week, 52 weeks a year. There is always
a real person there to answer your phone call or respond to your
request. We can’t promise a fix first time for everyone but
that’s our aim.
The Service Desk team has changed over the
years but we still have the same Service Desk Manager from
1st November 2000 and four members of Service Desk staff
have been here since Cobweb’s conception and growth in ‘96-99!
There’s always been that same aim to get you the
answers to your problems as quickly and efficiently as possible. If
we get it wrong, please let us know!
Our next big step to support you is
providing an online KnowledgeBase.
This will enable you to find answers for yourselves, learn
more about our services and also help shape support for the future.
We truly believe that the KnowledgeBase will make things
easier, speed up support incident resolution and assist you, to get
more out of our services.
We know we can make it great, with your help
it could be amazing!
In Partnership With
