• hosted exchange
• hosted sharepoint
• hosted CRM
• dedicated exchange 2010
• virtual server hosting
• virtual server features
• virtual server additions
• mobile email
• live meeting
• web hosting
• web design and build
• broadband
• professional services
• software as a service
• Microsoft Office Communicator

• small business
• enterprise business
• business topics

Virtual Server Hosting Key Features

 

Security and Data Protection

• The service is delivered from ISO27001 certified data centres which include multiple internet connections, uninterruptible power supplies, fire suppression systems and 24*7 manned security for threat management

• Virtual Servers are protected by VMware vShield Zones providing a secure perimeter around the virtual server 

• Firewall protection opens the standard ports from the internet to your virtual server to protect from potential hackers.  Additional firewall ports can be made available if required

• Security patches and hot-fixes virtual server environment and Microsoft Windows Web Server 2008 R2  are tested and applied within 96 hours of release

• Remote access to the virtual server is available to two registered IP addresses and named Admin Users. Additional IP’s and users can be registered

• Daily server snapshots taken for disaster recovery purposes and individual file restoration*.

 

Customer Support

• The Service is fully supported for server break-fixes - 24*7 via email, Control Panel support form and telephone

• Severity 1 issues only, as defined by the Service Level Agreement, will be progressed 24*7 with all other issues handled during Core Hours of support

• Access to the Customer Support Service Desk is for named Customer Administrators only

• Customer Support service includes 3 cases per month that are attributed to customer activities.  Unused customer cases expire at the end of every month.

 

Guaranteed Service Levels

• The service includes a 99.9% guaranteed service level for server and network availability. 

• All service level guarantees are based on service monitoring data collected over whole calendar months and explicitly excludes Scheduled Maintenance Windows

 

Administration

The service includes access to the Cobweb Control Panel, based on Parallels Automation, includes the following:

• Full domain purchase, registration and transfer

• DNS record management

• Purchasing of Cobweb Hosted Email, SharePoint and CRM

• Selection and purchase of additional firewall security

• Purchase of Microsoft SQL Server 2008 Web edition software
  

 

 

For more information or advice:

Simply fill in your details below and one of our team will call you back

Name*
Company*
Email*
Telephone*
Postcode*

*Individual file restoration is a chargeable service