Hosted Exchange Email Support Package Options

Cobweb provides Hosted Exchange Email with the choice of two support options to suit your requirement and budget.

Cobweb User Support - from £1.40 per user

The Cobweb User Support package is an additional service which allows your employees to directly benefit from our qualified experts to resolve their Outlook or connectivity issues. This service is ideal if you require application specific expertise or simply want to offer fantastic support to high dependency users.
All named end users benefit from:

  • 24/7 telephone support for severity 1&2 incidents – for more information about how we categorise incident severity click here 
  • Telephone, email and online support for all named users for Outlook Client and Connectivity

Extended Hours: 08:00 hrs to 20:00 hrs (GMT), excluding weekends and UK Public Holidays.

Administrator Support – included in all packages

Our Administrator Support is available 24/7 via email and the cobweb.com website support form for all severities, and in addition by telephone for Severity 1 incidents.

  • Severity 1 incidents, as defined by the service level agreement, will be progressed 24/7
  • Severity 2, 3 and 4 incidents will be progressed during core hours of business
  • Access to support is for up to two named company administrators per customer account

Core Hours: 08:00 hrs to 18:00 hrs (GMT), excluding weekends and UK Public Holidays.
For more information about Hosted Exchange Email from Cobweb fill in your details below:

 

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