Hosted Exchange Email Support Package Options
Cobweb provides Hosted Exchange Email with the choice of
two support options to suit your requirement and budget.
Cobweb User Support - from £1.40 per user
The Cobweb User Support package is an additional service which
allows your employees to directly benefit from our qualified
experts to resolve their Outlook or connectivity issues. This
service is ideal if you require application specific expertise or
simply want to offer fantastic support to high dependency
All named end users benefit from:
- 24/7 telephone support for severity 1&2 incidents – for
more information about how we categorise incident severity click here
- Telephone, email and online support for all named users
for Outlook Client and Connectivity
Extended Hours: 08:00 hrs to 20:00 hrs (GMT), excluding weekends
and UK Public Holidays.
Administrator Support – included in all packages
Our Administrator Support is available 24/7 via email and the
cobweb.com website support form for all severities, and in addition
by telephone for Severity 1 incidents.
- Severity 1 incidents, as defined by the service level
agreement, will be progressed 24/7
- Severity 2, 3 and 4 incidents will be progressed during core
hours of business
- Access to support is for up to two named company administrators
per customer account
Core Hours: 08:00 hrs to 18:00 hrs (GMT), excluding weekends and
UK Public Holidays.
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