Why choose Cobweb Hosted CRM solution - based on Microsoft
Cobweb Hosted CRM is a flexible solution, based on Microsoft
Dynamics 4.0 making it easy to deploy and intuitive to use.
To help get you up and running fast we provide a selection of
pre-defined templates, or you can choose to utilise our Microsoft
Dynamics QuickStart programme and work with our professional
services team to build a bespoke solution to meet your exact
We will help you every step of the way making sure your solution
is quick and easy to set-up and administer. Our service support
offers you 24/7 telephone support, managed data migrations, and
bespoke user training.
Ten reasons why you should choose Microsoft Dynamics CRM
- Turns Microsoft Office Outlook into the one place where
you can manage both customer data and communications.
Microsoft Outlook messaging and collaboration client is already the
world’s leading tool for customer communications. Microsoft
Dynamics CRM solution extends the reach of Microsoft Outlook by
turning it into a tool to manage customer information. It puts lead
information, marketing pitches, and sales call information into one
- Works tightly with Microsoft Office Excel so businesses
can make decisions on the fly. Microsoft Dynamics CRM
features an always-on connection to Excel that enables you to
quickly turn customer information into dynamic snapshots or
PivotChart dynamic views. These views can help you understand in
seconds how a sales increase or company expansion can benefit the
- Improves operational efficiency through the
standardisation and streamlining of processes. Microsoft
Dynamics CRM's adaptive workflow engine enables a business to
automate business processes in ways that employees can use each
day. Relieving you of mundane but vital work. It can automate
time-consuming repetitive tasks, warn of open customer issues, and
automatically send important email messages to customers and
- Works the way your business works with point-and-click
system customization. Microsoft Dynamics CRM can be
tailored to work the way your business already works. Forms,
relationship links, and customer views can be designed and modified
without complicated programming.
- Gives the right information to the right people.
Certain employees need certain information. With Microsoft
Dynamics CRM, system administrators have the tools to make sure the
right information is delivered to the right people, whether they
are using Outlook or the Web.
- Targets your marketing campaigns so you’re always in
touch with the right customers. Microsoft Dynamics CRM
offers a marketing automation module that simplifies the following
tasks: Building customer and lead lists, developing marketing
campaigns targeted at specific customers, measuring the results of
these campaigns, and developing followup marketing efforts.
- Simplifies service scheduling to keep customers
satisfied. One of the most challenging aspects of
delivering great customer service is ensuring you never let
customers down by missing a service call or appointment. Microsoft
Dynamics CRM provides a centralised, all-in-one view of all
customer service requests and service professional calendars.
Dispatchers can quickly and easily match the right service
personnel to a particular customer or type of service call.
- Integrates with your existing systems to help break
down information silos. Cobweb Hosted CRM is based on
Microsoft Dynamics and harnesses the power of Web services through
the Microsoft .NET Framework. This latest generation of Microsoft
technology enables businesses to connect isolated, legacy business
systems and applications.
- Enhances offline communications so everyone can be
productive regardless of location. Microsoft Dynamics CRM
is designed so you can be productive both in the office and on the
road—even if not connected to a network. Information can be
filtered so that people receive only the information needed such as
meeting updates and sales figures.
- Builds on the power of SQL Server Reporting Services to
create insightful business reports. The SQL Server
Reporting Services engine is a powerful analytical tool for
business. The Microsoft Dynamics CRM embedded reporting engine
integrates smoothly with Microsoft SQL Server to generate
compelling data reports for business decision makers.
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