Customer Testimonials

Telco Technology

I am delighted with my service from Cobweb and find the customer service and support teams match and equate the quality of the technology you deliver customers.

On the infrequent times I have had to contact the support teams, I have been able to get through straight away, been dealt with professionally and had my questions and issues resolved immediately. The manner and character of such support teams is very rare in this day and age of cheap outsourced call centres. You as a company should be very proud of these often unsung people who represent your company daily.

I would not hesitate to recommend Cobweb's Managed Business Exchange services to any firm, ranging from small a consultancy like myself through to a mid sized SME or corporate body. Simply excellent is my interpretation.

Alex Bennett, Director, Telco Technology Ltd

November 2007

Victim Support - Powys

As a charity supporting victims of crime and witnesses attending court in a large, sparsely populated county in mid Wales our staff need to share information and access this information remotely. Exchange Server has transformedthe way we work and allows us to share address books, calendars and much more so we all know what's going on. A hosted solution means we don't need to invest in our own equipment, software or in-house technical support - we just get on with our work. Why Cobweb? A helpful sales and set-up team who guided us through the set-up process followed by first class technical support. It works!

Recruit Retail Services plc

Since we have been working with Cobweb, our customer service levels have improved dramatically. The Managed SharePoint Services solution provides great versatility and allows all members of our project teams to instantly see how a project is progressing.

Steve Dunn, IT and Communications Coordinator, Recruit Retail Services

Compass Group

I have been particularly impressed with the way Cobweb has responded to our changing business needs. We were originally operating on Cobweb's shared platform which provided us with a reliable email delivery service including upgrades and screening for viruses and spam. As our business grew, they placed us on a dedicated platform which gives the same robust service we enjoyed previously. However the new platform gives us the flexibility to expand to an additional 20,000 users over the next couple of years.

Gerhard Eygelaar - Global IT Manager, Compass Group EMEA

Bellwether

We turned to Cobweb Solutions for its hosted service because we did not have the time or resources to manage our IT requirements. Using Cobweb’s hosted service we can share information, calenders, contacts and email wherever we are in the world from a range of mobile devices, all without fear of spam or viruses corrupting the data. It also means we can send large, complex technical documents and diagrams, with the reassurance that they will not bounce back or be lost.

Having searched the marketplace for a solution to meet our business needs, we’ve found a great partner in Cobweb. Their services are a key element of our award-winning IT infrastructure. They take care of all the necessary software upgrades and security requirements so that we can get on with what we know best, providing a highly responsive service to our clients.

Graeme Lloyd-Roberts - Technical Director, Bellwether

Innocent Drinks

Now that Cobweb Solutions is managing our communications and messaging, we no longer have to worry about any downtime. Nor do we have to address any threats from viruses and spam as Cobweb has it all under control. This means that we can communicate efficiently with our employees, suppliers and customers. We are so pleased with this service that we plan to expand our current capacity of 75 users to 120.

Online collaboration is another business requirement which Cobweb is helping us to address. As we expand abroad, our overseas operations departments need to share documents with the UK teams. Our plan is to implement Cobweb’s Hosted Windows SharePoint Services solution next year. It will enable our disparate user base to have access to real-time business information, without having to solely rely on email.

Andrea Kalavsky, Systems Magician, Innocent Drinks

Red Studios

Within the group, Red Studios is the world's leading publisher of business audio programmes - publishing CDs of the world's top business leaders and gurus so our customers can listen in their cars. Redshop.biz is an online business learning superstore. PodExec.com is the iTunes of business training.

We chose to use hosted exchange because email is our most important communication tool, reliability is important to us, and because we want to be able to run our business from anywhere in the world.

With the outlook web access and the Outlook Mobile service for PDA's this has become a reality.

We chose Cobweb because email servers are complicated things and we wanted a provider with the expertise and resources to ensure reliability. In four years we've probably only had about 4 hours of unscheduled downtime - they carefully plan any scheduled maintenance for the times when you're really not going to be wanting to use your email, like 1am on a Sunday morning! That's why we don't want to have to manage our own email servers!

We don't have to worry about upgrades, patches, hardware failures or anything else, and the monthly fee structure also enables us to have a predictable cost of ownership without any nasty surprises.

There's also the benefit of scalability. We'll be growing the business quite rapidly over the next few years, and we know that our email system can grow with us very easily - new users can be added almost instantly.

Finally, if ever you do need their tech support team to help you then they're knowledgeable, responsive and friendly.

I have already recommended Cobweb to many other people - including recommending them in my books 'Start Your Business Week by Week' and 'The Small Business Handbook' - and I don't hesitate in recommending them to you.

Steve Parks, Chief Executive of The Red Group

Ice N Slice

We selected the Hosted Exchange service from Cobweb because we had the opportunity as a start-up business to get the foundations correct at the beginning. We all now benefit from having access to email, schedules, and contacts whilst on the move and from any browser in the world.

The reason we are still with Cobweb is that in any outsourced IT scenario there is always the human element with regard to security. Cobweb's 'human' security probably saved our business a year ago because they followed their procedures by the book.

Russell King, Managing Director, Ice N Slice Ltd

Diversity Now

Cobweb seemed to be the biggest, most organised and most professional out of all of the competition. Cobweb, with their outstanding Hosted Exchange offering, are selling the picks and shovels to me and I'm up in the hills digging up
the gold.

I service 150 clients with a team of 80 outworkers and this is only possible with Hosted Exchange and Cobweb.

Peter Harrison, Managing Director, Diversity Now Ltd

Absolutely Productions

Independent UK Film and TV Production company, Absolutely Productions decided a while ago not to take rented offices on whilst we were not in production with any project as we could continue to develop projects, in theory, without the need for the monthly office rent bill. However this meant that we needed a some sort of remote central data hub for both email and the smallish amount of data that everyone in the company would need to access. We had tried simply parking our company server in a garage but maintenance costs and the general pain in the neck quotient of having to look after something like that 24/7 led us to realise that a solution lay elsewhere.

At the outset I had no idea that such a thing existed but I reckoned in the brave new world of severe cost cutting I wouldn't be the only person that felt the need of this service. I trawled the internet and found through a Microsoft software site for hosted exchange on the SBI website a button to Cobweb. I talked through our needs and they came back with what seemed like an ideal solution on two crucial points. Firstly a secure 'home' for company email and data managed monitored and upgraded 24/7, and secondly a fixed cost for this service that we could put into a sensible company budget instead of a finger in the air and "this is what we hope IT will cost this year..."

Of course the proof of this particular pudding is does it work? So far I have to say the answer is yes. The software works, the service runs constantly and if for any reason it has problems we are generally notified before we realise that there is a problem. Any technical queries are answered quickly and we haven't been bothered with any real viral threats so far. There were a couple of annoying niggles with file names when we first started which I think had more to do with Internet explorer than Hosted Exchange but that apart it has been great. We are just beginning to get busier than we have been over the summer so it will be interesting to see if it is a robust with all the users logging in and using the service but so far it seems to be fine, and Cobwebs service and support has been really good.

Gordon Kennedy, Absolutely Productions

Candu Entertainment

We chose Hosted Exchange to save the initial overhead of installation and maintenance of our own Server system as well as continual patching and spam monitoring.

We chose Cobweb as at the initial point of contact they took time to run through the service and the facilities when other cheaper companies just seemed to say “check the website”. As a startup business the feeling of support and help was most critical.

Thiakis

London based Thiakis is an emerging biopharmaceutical company developing novel medicines for the treatment of obesity.

We chose Hosted Exchange because we wanted the flexibility of access to our email accounts from the office, at home, online, on the road etc, access to each others' calendars, and the security of having our email backed up on a remote server. In short we wanted all the functionality of having our own server, without the cost and hassle of either setting it up or maintaining it.

We chose Cobweb Solutions firstly because they came recommended and were clearly a leading service provider in the field. They were happy to provide us with access to referees and patient with our decision making process (we were cautious after having a bad experience without previous service provider). They were also very helpful with managing our transition and implementation.