About Support
Cobweb were born in 1996 when our founding owner established the
business in a shed at the end of his garden. We have been
growing up ever since, but back then Paul provided support
single-handed when it all started.
As the number of customers grew, so did the need for support and
management of those customers. A new office premises and seven
support agents were provided in 1999 – quite an expansion in under
3 years! The principle of being able to support the customer and
help them get the best out of our services was fundamental to the
Service Desk from an early age.
Investment into the company in 2001 meant that further growth in
services and customers, meant more agents were required to work on
our Service Desk. This allowed us to move to 24 hours, 7 days
a week, 52 weeks a year. There is always a real person there
to answer your phone call or respond to your request. We
can’t promise a fix first time for everyone but that’s our aim.
The Service Desk team has changed over the years but we still
have the same Service Desk Manager from 1st November 2000 and four
members of Service Desk staff have been here since Cobweb’s
conception and growth in ‘96-99! There’s always been
that same aim to get you the answers to your problems as quickly
and efficiently as possible. If we get it wrong, please let us
know!
Our next big step to support you is providing an online
KnowledgeBase. This will enable you to find answers for
yourselves, learn more about our services and also help shape
support for the future. We truly believe that the
KnowledgeBase will make things easier, speed up support incident
resolution and assist you, to get more out of our services.
We know we can make it great, with your help it could be
amazing!