Email Experts
As experts in the email field, Cobweb are here to Make It Simple
for you, allowing you to concentrate on what you do best; your
business.
Email Experts
As experts in the email field, Cobweb are here to Make It Simple
for you, allowing you to concentrate on what you do best; your
business.
Delivering business email since
2000
Formed in 1996, Cobweb Solutions have been delivering Business
Email since 2000, giving you the confidence that we
know what to do when it comes to hosting and managing your
email. What’s more, with its attached services; such as
mobile email through BlackBerry, Windows Mobile and OWA, as well as
Archival, it allows you to stay connected at all times, as well as
achieving compliance.
More than 10,000 customers
With more than 10,000 customers and over 4,000 of who’s core
managed service is Hosted Exchange Business Email,
businesses rely on us to take control of their email and support
them. With the experience gained over the past 10 years,
we are confident our capabilities will exceed your needs and
expectations, offering you peace of mind, with our recorded uptime
being 99.94% for our Hosted Exchange services.
Cobweb host 40,000
mailboxes
At the end of March 2008, Cobweb achieved its 40,000 hosted
mailbox mark; the size and technical complexity of this platform
demonstrates our skill; marking us out as the Leading Provider of
Hosted Exchange in Europe.
Support when you need it
The support team at Cobweb accounts for over 50% of Cobweb’s
team, which shows the high level of importance we put on the
delivery of support that we provide to you. Our support
agents are fully committed to delivering you industry leading
support, a great service and are here to take ownership to help
solve your issues.
What’s more, with a variety of qualified support agents, with
MCP (Microsoft Certified Professional) accreditations
and 1 of a small number of worldwide MVP’s (Microsoft’s Most
Valued Professional), as well as having ZANTAZ EAS
accredited engineers, we are confident we can resolve any email
support issues you may be faced with; providing you with an
extension to your IT department.
To remain honest and transparent, Cobweb have a dedicated
Service Status Page which allows you
to see exactly what’s happening to any of your Managed Services,
allowing you stay connected and to know what we know. We also
have an online self service incident logging page,
which allows you to log your support issue and one of our support
team will then call you back.
ISO accreditations
We know that outsourcing can be daunting, which is why here at
Cobweb we have worked very hard to achieve our 27001 accreditation,
which gives you security peace of mind. We are confident
we can provide confidentiality and integrity of your data to
ensure it is fully backed up and available; ensuring you always
have access to your data (Jan-Mar 08 our availability of Hosted
Exchange has been 99.94%!).
To find
out about our other accreditations read
on>>>
BCP plans are also in place to deal with the unknown and provide
you with confidence in knowing your email will be available if you
suffer fire loss, theft or any other unknown siutations.
Close relationship with Microsoft
As a Microsoft Gold Certified Partner and supported by a Premier
Technical Support contract, with annual platform reviews and a
dedicated Microsoft support team, Cobweb have a huge advantage in
being able to remain on the ball with technology and provide you
with a high level of service.
As part of both the Joint Development and Technology Adoption
Programmes since 2000, this allows us to stay close to new services
and industry changes, which have previously enabled us to deliver
services such as Hosted Exchange 2003 at the same time as Microsoft
delivered the service globally; giving you access to the latest
technology.
As email experts Cobweb also attend the EMEA Hosting Roundtable
event for hosting-industry executives as well as attending the
World-Wide Hosting Summit 2007 & 2008; both of which
are leading Microsoft and Industry events. Whilst
attending these events we blog our
experiences and news; keeping you up to date and at
the leading edge of technology.
In Partnership With
