Customer Testimonials
"Now that Cobweb Solutions is managing our communications and
messaging, we no longer have to worry about any downtime. Nor do we
have to address any threats from viruses and spam as Cobweb has it
all under control.
This means that we can communicate efficiently with our
employees, suppliers and customers. We are so pleased with this
service that we plan to expand our current capacity of 75 users to
120.
Online collaboration is another business requirement which
Cobweb is helping us to address. As we expand abroad, our overseas
operations departments need to share documents with the UK
teams.
Our plan is to implement Cobweb’s Hosted Windows SharePoint
Services solution next year. It will enable our disparate user base
to have access to real-time business information, without having to
solely rely on email."
Andrea Kalavsky, Systems Magician, Innocent Drinks
View Case Study
“ALL3MEDIA has grown rapidly over the last two
years. With Cobweb’s managed service in place, we can
deliver a cost-effective solution to the newly
acquired companies and production teams as and when needed.”
Cobweb’s predictable monthly pay per user
model allows ALL3MEDIA to set up temporary offices for any number
of staff, irrespective of location, and when the programme has been
completed the additional users can be removed.
This approach allows the Formula 1
production team, a NorthOne Television production, to stay in email
contact with the main office in the UK, using mobile devices such
as BlackBerry's when covering races.
This has created massive cost savings, as it
is far cheaper to send emails than it is to make international
phone calls from mobiles back to the UK. It has also enabled us to
avoid expensive dial up costs from laptops."
Within three months, instead of the expected twelve ALL3MEDIA
had entirely switched its messaging and mobile working requirements
to Cobweb Solutions. At the time of implementation just over 300
email users were setup and this has now risen to over 450.
Damien Frost - IT Director All3Media
View Case Study
Belvoir Letting Agents has turned to Cobweb
Solutions for a robust and scalable messaging and collaboration
solution to manage the growing communication requirements of its
residential lettings business.
“Our previous communications system was
becoming increasingly hard to control so I opted to outsource the
entire system to a new provider. The deciding factors in selecting
Cobweb's Microsoft Exchange Hosted service were that it adhered to
best practice principles, such as ISO9001 and ISO27001.
The solution had the flexibility we required
and I was impressed with Cobweb's sound knowledge and
professionalism. From a technical perspective, Cobweb's efficient
backup, anti-spam and anti-virus protection means I no longer have
to deal with these issues and can concentrate on other IT
projects.”
Cobweb’s Microsoft Hosted Exchange service
enables staff within Belvoir offices and franchisees to have 24/7
access to email, diary, address books and documents through desktop
PCs, laptops and mobile devices. A total of 200 managers and staff
currently benefit from the service, including many staff
situated in Belvoir’s central office in Grantham,
Lincolnshire.
Andrew Goddard, Head of IT at Belvoir
Letting Agents
View
Case Study
Cobweb's Hosted Windows SharePoint Services provides the
Constabulary with the flexibility to store, share and retrieve
reports, minutes and training documents in the form of Word, Excel
and PowerPoint files. The Constabulary can also share localised
results with the rest of the county in the form of photo or video
clips, such as a recent recording of a successful operation taken
from a helicopter.
The constabulary currently has 214 users, with a capacity of
250. Security was also a huge concern for the Constabulary. Roger
Wilshaw, a Bedfordshire Police Special Constable who instigated the
implementation of Cobweb's Hosted WSS commented:
“Due to the confidential nature of the information being shared
on the Bedfordshire Police SharePoint website, security was a key
requirement. The system allows us to protect our information
through security controls that that only allow the correct users to
see the data that they should. Cobweb's commitment to security best
practice standards such as ISO27001 provided us with real peace of
mind that the integrity and security of our data was in good
hands.”
Nigel Green concludes: “Cobweb's Hosted Windows SharePoint Services has
provided us with an incredibly easy and quick method of sharing key
information, procedures and training materials with our Special
Constables, who each week give up their valuable spare time to
support the Bedfordshire Police force and the
localcommunity.”
Nigel Green - Bedfordshire
Police
View Case Study
Amastra Ltd
“For me, as an Exchange specialist, the level of conversation
with the support team changed into level 300 as soon as I told them
I knew what I was talking about. No one “talked down” or
oversimplified things, but accepted I knew what I was talking about
and switched gears. This is such a refreshing change from
support teams who run through the flow chart from scratch and I
really appreciated it”
“I’m impressed with the support service and
will recommend Cobweb to any business who wishes to remove the
burden on Email administration from their organisation.”
Eileen Brown - CEO, Amastra Ltd
eatbigfish
“Over all the transition to Cobweb’s Hosted Exchange
Email solution has been very smooth, so much so that we are
now considering moving our server to a hosted
system.
We feel that Cobweb’s approach to introducing new products to
the market place is both refreshing and a sound business decision.
We would much prefer to have a solution which delivers both quality
and value without the inherent problems that you often get when a
new service is introduced without sufficient testing and
support.
Teresa Murphy, eatbigfish
Red Studios
"Within the group, Red Studios is the world's leading publisher
of business audio programmes - publishing CDs of the world's top
business leaders
and gurus so our customers can listen in their cars. Redshop.biz is
an online business learning superstore. PodExec.com is the iTunes
of business training.
We chose to use hosted exchange because email is our most
important communication tool, reliability is important to us, and
because we want to be able to run our business from anywhere in the
world.
With the outlook web access and the Outlook Mobile service for
PDA's this has become a reality.
We chose Cobweb because email servers are complicated things and
we wanted a provider with the expertise and resources to ensure
reliability. In four years we've probably only had about 4 hours of
unscheduled downtime - they carefully plan any scheduled
maintenance for the times when you're really not going to be
wanting to use your email, like 1am on a Sunday morning! That's why
we don't want to have to manage our own email servers!
We don't have to worry about upgrades, patches, hardware
failures or anything else, and the monthly fee structure also
enables us to have a predictable cost of ownership without any
nasty surprises.
There's also the benefit of scalability. We'll be growing the
business quite rapidly over the next few years, and we know that
our email system can grow with us very easily - new users can be
added almost instantly.
Finally, if ever you do need their tech support team to help you
then they're knowledgeable, responsive and friendly.
Steve Parks, Chief Executive of The Red Group