Customer Testimonials
eatbigfish
“Over all the transition to Cobweb’s Hosted Email
solution has been very smooth, so much so that we are now
considering moving our server to a hosted system. When we
spoke to Cobweb about this they told us they would not be selling
the server backup service for another year, as they were not yet in
a position to fully support the product. We feel that Cobweb’s
approach to introducing new products to the market place is both
refreshing and a sound business decision. We would much prefer to
have a solution which delivers both quality and value without the
inherent problems that you often get when a new service is
introduced without sufficient testing and support, so we’ll be
waiting until next year.”
Teresa Murphy, eatbigfish
July 2008
Telco Technology
"I am delighted with my service from Cobweb and find the
customer service and support teams match and equate the quality of
the technology you deliver customers.
On the infrequent times I have had to contact the support teams,
I have been able to get through straight away, been dealt with
professionally and had my questions and issues resolved
immediately. The manner and character of such support teams is very
rare in this day and age of cheap outsourced call centres. You as a
company should be very proud of these often unsung people who
represent your company daily.
I would not hesitate to recommend Cobweb's
Managed Business Exchange services to any firm, ranging from small
a consultancy like myself through to a mid sized SME or corporate
body. Simply excellent is my interpretation".
Alex Bennett, Director, Telco Technology
Ltd
November 2007
Victim Support - Powys
"As a charity supporting victims of crime and witnesses
attending court in a large, sparsely populated county in mid Wales
our staff need to share information and access this
information remotely. Exchange Server has
transformed the way we work and allows us to share address
books, calendars and much more so we all know what's going on.
A hosted solution means we don't need to
invest in our own equipment, software or in-house
technical support - we just get on with our work. Why Cobweb?
A helpful sales and set-up team who guided us
through the set-up process followed byfirst
class technical support. It works!"
Recruit Retail Services plc
"Since we have been working with Cobweb, our customer service levels have improved
dramatically. The Managed SharePoint Services solution
provides great versatility and allows all members of our project
teams to instantly see how a project is progressing."
Steve Dunn, IT and Communications Coordinator, Recruit
Retail Services
Compass Group
"I have been particularly impressed with the way Cobweb has
responded to our changing business
needs. We were originally operating on Cobweb's shared
platform which provided us with a reliable email delivery service
including upgrades and screening for viruses and spam. As our
business grew, they placed us on a dedicated platform which gives
the same robust service we enjoyed previously. However the
new platform gives us the flexibility
to expand to an additional 20,000 users over the next couple of
years."
Gerhard Eygelaar - Global IT Manager, Compass Group
EMEA
Bellwether
"We turned to Cobweb Solutions for its hosted service because we
did not have the time or resources to
manage our IT requirements. Using Cobweb’s hosted service we can
share information, calenders, contacts and email wherever we are in
the world from a range of mobile devices, all without fear of spam
or viruses corrupting the data. It also means we can send large,
complex technical documents and diagrams, with the reassurance that
they will not bounce back or be lost.
Having searched the marketplace for a solution to meet our
business needs, we’ve found a great partner
in Cobweb. Their services are a key element of our
award-winning IT infrastructure. They take care of all the
necessary software upgrades and security requirements so that we
can get on with what we know best, providing a highly responsive
service to our clients."
Graeme Lloyd-Roberts - Technical Director,
Bellwether
Innocent Drinks
"Now that Cobweb Solutions is managing our communications and
messaging, we no longer have to worry about any downtime. Nor do we
have to address any threats from viruses and spam as Cobweb has it all under control. This means that
we can communicate efficiently with our employees, suppliers and
customers. We are so pleased with this service that we plan to
expand our current capacity of 75 users to 120.
Online collaboration is another business requirement which
Cobweb is helping us to address. As we expand abroad, our overseas
operations departments need to share documents with the UK teams.
Our plan is to implement Cobweb’s Hosted Windows SharePoint
Services solution next year. It will enable our disparate user base
to have access to real-time business information, without having to
solely rely on email."
Andrea Kalavsky, Systems Magician, Innocent Drinks
Red Studios 
"Within the group, Red Studios is the world's leading publisher
of business audio programmes - publishing CDs of the world's top
business leaders and gurus so our customers can listen in their
cars. Redshop.biz is an online business learning superstore.
PodExec.com is the iTunes of business training.
We chose to use hosted exchange because email is our most
important communication tool, reliability is important to us, and
because we want to be able to run our business from anywhere in the
world.
With the outlook web access and the Outlook Mobile service for
PDA's this has become a reality.
We chose Cobweb because email servers are complicated things and
we wanted a provider with the
expertise and resources to ensure reliability. In four years
we've probably only had about 4 hours of unscheduled downtime -
they carefully plan any scheduled maintenance for the times when
you're really not going to be wanting to use your email, like 1am
on a Sunday morning! That's why we don't want to have to manage our
own email servers!
We don't have to worry about upgrades, patches, hardware
failures or anything else, and the monthly fee structure also
enables us to have a predictable cost of ownership without any
nasty surprises.
There's also the benefit of scalability. We'll be growing the business quite rapidly over the
next few years, and we know that our email system can grow
with us very easily - new users can be added almost instantly.
Finally, if ever you do need their tech support team to help you
then they're knowledgeable,
responsive and friendly.
I have already recommended Cobweb to many other people -
including recommending them in my books 'Start Your Business Week
by Week' and 'The Small Business Handbook' - and I don't hesitate
in recommending them to you."
Steve Parks, Chief Executive of The Red Group
Ice N Slice 
"We selected the Hosted Exchange service from Cobweb because we
had the opportunity as a start-up
business to get the foundations correct at the beginning. We
all now benefit from having access to email, schedules, and
contacts whilst on the move and from any browser in the world.
The reason we are still with Cobweb is that in any outsourced IT
scenario there is always the human element with regard to security.
Cobweb's 'human' security probably saved our
business a year ago because they followed their procedures
by the book."
Russell King, Managing Director, Ice N Slice Ltd
Diversity Now
"Cobweb seemed to be the biggest, most
organised and most professional out of all of the
competition. Cobweb, with their outstanding Hosted Exchange
offering, are selling the picks and shovels to me and I'm up in the
hills digging up
the gold.
I service 150 clients with a team of 80 outworkers and this is
only possible with Hosted Exchange
and Cobweb."
Peter Harrison, Managing Director, Diversity Now
Ltd
Absolutely Productions
"Independent UK Film and TV Production company, Absolutely
Productions decided a while ago not to take rented offices on
whilst we were not in production with any project as we could
continue to develop projects, in theory, without the need for the
monthly office rent bill. However this meant that we needed a some sort of remote central data hub for
both email and the smallish amount of data that everyone in the
company would need to access. We had tried simply parking our
company server in a garage but maintenance costs and the general
pain in the neck quotient of having to look after something like
that 24/7 led us to realise that a solution lay elsewhere.
At the outset I had no idea that such a thing existed but I
reckoned in the brave new world of severe cost cutting I wouldn't
be the only person that felt the need of this service. I trawled
the internet and found through a Microsoft software site for hosted
exchange on the SBI website a button to Cobweb. I talked through
our needs and they came back with what seemed like an ideal solution on two crucial points. Firstly a
secure 'home' for company email and data managed monitored and
upgraded 24/7, and secondly a fixed cost for
this service that we could put into a
sensible company budget instead of a finger in the air and "this is
what we hope IT will cost this year..."
Of course the proof of this particular pudding is does it work?
So far I have to say the answer is yes. The software works,
the service runs constantly and if
for any reason it has problems we are generally notified before we
realise that there is a problem. Any technical queries are answered
quickly and we haven't been bothered with any real viral threats so
far. There were a couple of annoying niggles with file names when
we first started which I think had more to do with Internet
explorer than Hosted Exchange but that apart it has been great. We
are just beginning to get busier than we have been over the summer
so it will be interesting to see if it is a robust with all the
users logging in and using the service but so far it seems to be
fine, and Cobwebs service and support has been really good."
Gordon Kennedy, Absolutely Productions
Candu Entertainment
"We chose Hosted Exchange to save the
initial overhead of installation and maintenance of our own
Server system as well as continual patching and spam
monitoring.
We chose Cobweb as at the initial point of contact they took time to run through the service and the
facilities when other cheaper companies just seemed to say “check
the website”. As a startup business the feeling of support and help
was most critical."
Thiakis
"London based Thiakis is an emerging biopharmaceutical company
developing novel medicines for the treatment of obesity.
We chose Hosted Exchange because we wanted the flexibility of access to our email accounts from
the office, at home, online, on the road etc, access to each
others' calendars, and the security of having our email backed up
on a remote server. In short we wanted all the functionality of
having our own server, without the cost and
hassle of either setting it up or maintaining it.
We chose Cobweb Solutions firstly because they came
recommended and were clearly a leading service provider in the
field. They were happy to provide us with access to referees
and patient with our decision making
process (we were cautious after having a bad experience
without previous service provider). They were also very helpful with managing our transition
and implementation."