As experts in the email field, Cobweb are here to Make It Simple
for you, allowing you to concentrate on what you do best; your
Delivering business email since 2000
Formed in 1996, Cobweb Solutions have been delivering Business Email since 2000, giving you the
confidence that we know what to do when it comes to hosting and
managing your email. What’s more, with its attached services; such
as mobile email through BlackBerry, Windows Mobile and OWA, as well
as Archival, it allows you to stay connected at all times, as well
as achieving compliance.
More than 5,000 customers
With more than 5,000 customers of who’s core managed
service is Hosted Exchange Business
Email, businesses rely on us to take control of their email and
support them. With the experience gained over the past 10 years, we
are confident our capabilities will exceed your needs and
expectations, offering you peace of mind, with our aggregated
uptime being 99.96% for our entire hosted services platform.
Cobweb host 100,000 mailboxes
At the end of 2012, Cobweb achieved its 100,000 hosted mailbox
mark; the size and technical complexity of this platform
demonstrates our skill; marking us out as the Leading Provider of
Hosted Exchange in Europe.
Support when you need it
The support team at Cobweb accounts for over 50% of Cobweb’s
team, which shows the high level of importance we put on the
delivery of support that we provide to you. Our support agents are
fully committed to delivering you industry leading support, a great
service and are here to take ownership to help solve your
What’s more, with a variety of qualified support agents, with
(Microsoft Certified Professional) accreditations and 1 of a
small number of worldwide MVP’s (Microsoft’s Most
Valued Professional), we are confident we can resolve any
email support issues you may be faced with; providing you with an
extension to your IT department.
To remain honest and transparent, Cobweb have a dedicated
Service Status Page
which allows you to see exactly what’s happening to any of your
Managed Services, allowing you stay connected and to know what we
know. We also have an online self service
incident logging page, which allows you to log your support
issue and one of our support team will then call you back.
We know that outsourcing can be daunting, which is why here at
Cobweb we have our 27001 accreditation, which gives you security
peace of mind. We are confident we can provide confidentiality and
integrity of your data to ensure it is fully backed up and
available; ensuring you always have access to your data.
BCP plans are also in place to deal with the unknown and provide
you with confidence in knowing your email will be available if you
suffer fire loss, theft or any other unknown situations.
Close relationship with Microsoft
As a Microsoft Gold Hosting Partner and supported by a
Premier Technical Support contract, with annual platform reviews
and a dedicated Microsoft support team, Cobweb have a huge
advantage in being able to remain on the ball with technology and
provide you with a high level of service.
As part of both the Joint Development and Technology Adoption
Programmes since 2000, this allows us to stay close to new services
and industry changes, which have previously enabled us to deliver
services such as Hosted Exchange 2003 at the same time as Microsoft
delivered the service globally; giving you access to the latest
As email experts Cobweb also attend the EMEA Hosting Roundtable
event for hosting-industry executives as well as attending the
World-Wide Hosting Summit, both of which are leading Microsoft and
Industry events. Whilst attending these events we blog our experiences and news;
keeping you up to date and at the leading edge of technology.
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