Europe's largest Cloud Communications provider
Sales: 0845 207 0708
Support: 0845 223 9000

Wanted Technical Advisor

We are looking for confident ‘can do’ people with good IT Customer Service skills who are looking to join a busy and vibrant technical support team. The role is to deliver a professional on-boarding and support service to our customers and provide help and advice using the services.

As Europe’s leading provider of hosted services this is an excellent first role or continuation of your IT career, offering excellent development and promotion opportunities. The ideal person will be enthusiastic about IT with knowledge and experience of troubleshooting methodologies and using Microsoft Products. You will have a confident disposition as well as an excellent telephone manner and an ability to work under pressure to meet and exceed targets.

This is a full time position and is subject to shift patterns on a 24 hour rota system therefore flexibility in working hours is essential.


Qualifications, Experience, Knowledge and Skills


1.    GCSE Maths and English, grade A to C (or equivalent).

2.    Must have one of the following:

a.     BTEC Level 3 in IT or equivalent for example Advanced Level 3 IT Apprenticeship

b.    CompTIA A+ and MTA’s in infrastructure or equivalent

c.     Degree in ICT

d.    1 years relevant experience in a similar role

3.    Competent PC user with good knowledge of Microsoft software

4.    Demonstrable interest in IT with an aptitude for technical troubleshooting

5.    Excellent customer service skills for both internal and external customers

6.    Able to demonstrate strong written and verbal communication skills

7.    Able to demonstrate good organisational skills



1.    1 years relevant experience in a similar role ideally in a service centre environment

2.    Microsoft qualifications equal or above MTA level

Starting salary £15,000-£18,000 (depending on experience) plus Shift allowances, Overtime, Pension and choice of Flexible Benefits.


Please email to request a copy of the full Role Profile and access further recruitment information. If there is not a live vacancy at the time of applying we will hold your details on file.



Call us Need more info or want to chat?

Latest News

Cloud security still a concern for Western Europeans
20 August 2014 - US firms are leading the way when it comes to cloud adoption, although small to medium-sized businesses (SMEs) in Europe still report underlying security concerns, the results of a new study show.

Cloud popularity sparks Zurich's move into specialist insurance
15 August 2014 - The rising popularity of cloud services was behind insurance company Zurich's decision to start offering specialist policies for companies using the technology, it has been claimed.

Microsoft puts cloud before hardware for business users
15 August 2014 - Microsoft is set to increase its focus on cloud computing in a move that Satya Nadella claims will help to make its business customers more efficient and successful than ever before.