Europe's largest Cloud Communications provider
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Support: 0845 223 9000

Wanted Technical Advisor

We are looking for confident ‘can do’ people with good IT Customer Service skills who are looking to join a busy and vibrant technical support team. The role is to deliver a professional on-boarding and support service to our customers and provide help and advice using the services.

As Europe’s leading provider of hosted services this is an excellent first role or continuation of your IT career, offering excellent development and promotion opportunities. The ideal person will be enthusiastic about IT with knowledge and experience of troubleshooting methodologies and using Microsoft Products. You will have a confident disposition as well as an excellent telephone manner and an ability to work under pressure to meet and exceed targets.

This is a full time position and is subject to shift patterns on a 24 hour rota system therefore flexibility in working hours is essential.

 

Qualifications, Experience, Knowledge and Skills

Essential

1.    GCSE Maths and English, grade A to C (or equivalent).

2.    Must have one of the following:

a.     BTEC Level 3 in IT or equivalent for example Advanced Level 3 IT Apprenticeship

b.    CompTIA A+ and MTA’s in infrastructure or equivalent

c.     Degree in ICT

d.    1 years relevant experience in a similar role

3.    Competent PC user with good knowledge of Microsoft software

4.    Demonstrable interest in IT with an aptitude for technical troubleshooting

5.    Excellent customer service skills for both internal and external customers

6.    Able to demonstrate strong written and verbal communication skills

7.    Able to demonstrate good organisational skills

 

Desirable

1.    1 years relevant experience in a similar role ideally in a service centre environment

2.    Microsoft qualifications equal or above MTA level

Starting salary £15,000-£18,000 (depending on experience) plus Shift allowances, Overtime, Pension and choice of Flexible Benefits.

 

Please email recruitment@cobweb.com to request a copy of the full Role Profile and access further recruitment information. If there is not a live vacancy at the time of applying we will hold your details on file.

 

 

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