Customer Testimonials
"Now that Cobweb Solutions is managing our communications and
messaging, we no longer have to worry about any downtime. Nor do we
have to address any threats from viruses and spam as Cobweb has it
all under control.
This means that we can communicate efficiently with our
employees, suppliers and customers. We are so pleased with this
service that we plan to expand our current capacity of 75 users to
120.
Online collaboration is another business requirement which
Cobweb is helping us to address. As we expand abroad, our overseas
operations departments need to share documents with the UK
teams.
Our plan is to implement Cobweb’s Hosted Windows SharePoint
Services solution next year. It will enable our disparate user base
to have access to real-time business information, without having to
solely rely on email."
Andrea Kalavsky, Systems Magician, Innocent Drinks
View Case Study
“ALL3MEDIA has grown rapidly over the last two years. With
Cobweb’s managed service in place, we can deliver a
cost-effective solution to the newly acquired companies
and production teams as and when needed.”
Cobweb’s predictable monthly pay per user model allows ALL3MEDIA
to set up temporary offices for any number of staff, irrespective
of location, and when the programme has been completed the
additional users can be removed.
This approach allows the Formula 1 production team, a NorthOne
Television production, to stay in email contact with the main
office in the UK, using mobile devices such as BlackBerry's when
covering races.
This has created massive cost savings, as it is far cheaper to
send emails than it is to make international phone calls from
mobiles back to the UK. It has also enabled us to avoid expensive
dial up costs from laptops."
Within three months, instead of the expected twelve ALL3MEDIA
had entirely switched its messaging and mobile working requirements
to Cobweb Solutions. At the time of implementation just over 300
email users were setup and this has now risen to over 450.
Damien Frost - IT Director All3Media
View Case Study
Belvoir Letting Agents has turned to Cobweb Solutions for a
robust and scalable messaging and collaboration solution to manage
the growing communication requirements of its residential lettings
business.
“Our previous communications system was becoming increasingly
hard to control so I opted to outsource the entire system to a new
provider. The deciding factors in selecting Cobweb's Microsoft
Exchange Hosted service were that it adhered to best practice
principles, such as ISO9001 and ISO27001.
The solution had the flexibility we required and I was impressed
with Cobweb's sound knowledge and professionalism. From a technical
perspective, Cobweb's efficient backup, anti-spam and anti-virus
protection means I no longer have to deal with these issues and can
concentrate on other IT projects.”
Cobweb’s Microsoft Hosted Exchange service enables staff within
Belvoir offices and franchisees to have 24/7 access to email,
diary, address books and documents through desktop PCs, laptops and
mobile devices. A total of 200 managers and staff currently benefit
from the service, including many staff situated in Belvoir’s
central office in Grantham, Lincolnshire.
Andrew Goddard, Head of IT at Belvoir Letting
Agents
View
Case Study
Amastra Ltd
“For me, as an Exchange specialist, the level of conversation
with the support team changed into level 300 as soon as I told them
I knew what I was talking about. No one “talked down” or
oversimplified things, but accepted I knew what I was talking about
and switched gears. This is such a refreshing change from support
teams who run through the flow chart from scratch and I really
appreciated it”
“I’m impressed with the support service and will recommend
Cobweb to any business who wishes to remove the burden on Email
administration from their organisation.”
Eileen Brown - CEO, Amastra Ltd
The Amber
Partnership
Essentially, I have been really impressed by the service and
support I have received from the initial phone conversation,
through the complexities of you moving my domains across and
finally the overall support received by your colleagues in both
provisioning and support teams.
I have been dealt with professionally by all, with patience and
assistance that felt like I was an really important client, even
though it is a relatively small account.
In particular, I appreciate the assistance you personally have
given in managing the process, keeping me informed of progress,
solving glitches and issues really easily, and generally being
personable and going beyond my expectations.
Your communication structures seem really efficient and the
evidence of cross-sectional information transfer (so everyone knows
what is happening) was really clear. As a management
consultant who works regularly with large and small teams, you come
across as a really 'sorted' outfit! I will be recommending
Cobweb far and wide…
Roland Richards, Management Consultant & Executive
Coach
eatbigfish
“Over all the transition to Cobweb’s Hosted Exchange
Email solution has been very smooth, so much so that we are now
considering moving our server to a hosted system.
We feel that Cobweb’s approach to introducing new products to
the market place is both refreshing and a sound business decision.
We would much prefer to have a solution which delivers both quality
and value without the inherent problems that you often get when a
new service is introduced without sufficient testing and
support.
Teresa Murphy, eatbigfish
Red Studios
"Within the group, Red Studios is the world's leading publisher
of business audio programmes - publishing CDs of the world's top
business leaders
and gurus so our customers can listen in their cars. Redshop.biz is
an online business learning superstore. PodExec.com is the iTunes
of business training.
We chose to use hosted exchange because email is our most
important communication tool, reliability is important to us, and
because we want to be able to run our business from anywhere in the
world.
With the outlook web access and the Outlook Mobile service for
PDA's this has become a reality.
We chose Cobweb because email servers are complicated things and
we wanted a provider with the expertise and resources to ensure
reliability. In four years we've probably only had about 4 hours of
unscheduled downtime - they carefully plan any scheduled
maintenance for the times when you're really not going to be
wanting to use your email, like 1am on a Sunday morning! That's why
we don't want to have to manage our own email servers!
We don't have to worry about upgrades, patches, hardware
failures or anything else, and the monthly fee structure also
enables us to have a predictable cost of ownership without any
nasty surprises.
There's also the benefit of scalability. We'll be growing the
business quite rapidly over the next few years, and we know that
our email system can grow with us very easily - new users can be
added almost instantly.
Finally, if ever you do need their tech support team to help you
then they're knowledgeable, responsive and friendly.
Steve Parks, Chief Executive of The Red Group