Small Business

Company Bio

Cobweb Solutions is the biggest independent Hosted Exchange provider in Europe, delivering a range of hosted communication tools to more than 5,000 small and medium-sized business customers.

Cobweb's Offices

Starting out over ten years ago as an application service provider and early adopter of Microsoft Exchange, Cobweb is one of the longest established Hosted Exchange providers in the world. This longevity in the market has given Cobweb invaluable experience and the knowledge to offer its customers a specialist service that is both simple and reliable.

Putting customer service at the forefront of its company philosophy, Cobweb uses a tailored approach to understand a customer’s requirements and will accommodate these needs to make sure there is a solution that fits their budget. Cobweb also recognises that technology is only as good as the human behind it and provides UK-based telephone support to ensure there is always a trained professional just a phone call away. Customer reassurance is one of Cobweb’s priorities and service uptime is guaranteed by the financially-backed SLA (Service Level Agreement) provided to all customers.

Extending its customer focus further still, Cobweb continually concentrates its efforts on researching, creating and adapting technical solutions, and strongly believes in making investments that will benefit its customers. In 2007 the company partnered with Parallels.com to provide customers with a management control panel and billing system that is active 24 hours a day, seven days a week, further improving the simplicity and reliability of managing a customer’s services.

Microsoft Competencies

Only five per cent of Microsoft Partners worldwide can distinguish themselves as having a competency, and Cobweb is proud of its ‘Gold’ status in Microsoft’s Hosting category. The company also has one of only a small number of worldwide MVPs (Microsoft Most Valued Professionals) and a variety of qualified MCPs (Microsoft Certified Professionals) as part of its team, which gives customers the confidence that Cobweb can resolve any technical issues they may face. This close partnership with Microsoft is critical to the success of the company’s services.

In addition to its aggregate services, Cobweb also endeavours to support local charities. In 2012 the company sponsored not-for-profit organisation Give Us Time and the Company85 Global Challenge, which looks set to be an exciting event!

Other notable achievements in 2012:

Currently managing 100,000+ mailboxes (other UK providers average at 20,000 mailboxes)
Chosen by Symantec as ‘UK Cloud Partner of the Year’
Voted ‘Best Hosted Exchange Service’ in CloudPro magazine

Services offered: